The straight answer is, you do. We flip the notion of expensive call-out charges where you can expect charges of $150 per hour as a technician drives over to your facility on their timing.
The technician in the old-style approach wants to be the only person that can fix your labeling machine. It’s his job; if anyone else can fix it, he’s out of a job. The machine supplier that subscribes to the old-style service technician also wants the service technician to be the only one that can fix your machine. You can be sure their technician takes less than a third of what you’re charged. Not to mention the common predatory pricing tactics used for spare parts used on a service call.
How We Help Service Your Labeling Machines?
The LabelOn™ range of labeling equipment is a wise choice from a value and operations perspective. It is meticulous records made available to you, enabling you to be self-sufficient: supplied as a packaging solution. While we believe the price that we offer on our equipment is a best value proposition on its own, the service side of things, where we empower our client to service the equipment, along with the repository of information: the available library of videos and pictures, the ever-expanding knowledge base that is permanently recorded, and the propriety use of online galleries for all of our clients makes for an easy decision on your next labeling machine.
The design of our equipment and the records that we keep of that equipment is coupled with today’s technology for communication. That technology includes the use of smart phones, the internet, screen sharing of PC’s, other handheld devices—all of which enable the instant sharing and communications of complex and simple procedures. There will be no requirement of digital scopes or soldering irons, PLC programming gurus, or machine setup wizards. The design and the information that we provide enable machine operation, service and maintenance to be carried out by suitably qualified technicians in your own staff or contracted technicians of your choice—people whose availability you control.
There’s no more waiting hours or days for the first available technician to come out, look at your machine, and then shrug his shoulders saying, “I’ve never seen that problem before.” Our engineers and technicians are on standby and available to take your call immediately or within a few minutes of when you need to talk to someone.
” How many machine suppliers can say they can have up to three people working visually on your problem with you within minutes !!”
The LabelOn™ Labeling Solution
In the unlikely event there’s a problem we’ve never seen before, we’ve got the records and the resources to figure out that problem in a collaborative approach that can involve a number of our staff, parts suppliers, and our vendors. You won’t be waiting for a technician to return back to base, trying to describe a problem that he’s never seen before. You and your appointed technicians will be working with a team that enjoy the challenge of working out a solution and whose motivation is to hear how impressed you are with the way your service issue was handled.
To the business owner who says, “I just want someone to solve all my problems.” This is the way we solve all your problems. It’s faster, it’s recorded, it’s more reliable, and it’s cheaper. The LabelOn™ Labeling Solution awaits you.
