We get approached all the time with one simple question: “How much?” This is no doubt a critical aspect when deciding on a larger purchase. But few realize the complexity that goes into determining the right combination of equipment, process, and consumables for specific production requirements. If we state the price of machinery and/or consumables without understanding your process, we have not done our due diligence and these clients then take on an enormous risk.
With the advent of online shopping, people are getting accustomed to comparing items on the basis of “how much and when can I have it?” When it comes to big ticket items, or pinning your production capability on the purchase, this approach can be very costly. Having someone guide you efficiently through all the considerations through to your equipment and materials supply will usually save you a lot of headaches caused by machine down time, production losses, or simply incompatible packaging materials and machinery.
For example, if you are someone wanting to induction seal your product, imagine how disappointing it would be for you to order your machine, wait to have it delivered, set it up in your facility, and then find that only a proportion of your products seal properly.
What Do Machine Suppliers Need To Know Before Pairing You with the Right Equipment
Manufacturers who are new to automation tend to have the toughest time with this reality. You can sense their frustration when all they were after was the price, but, then get “bombarded” with loads of questions about their containers, volumes, product, and growth projections.
What they don’t realize is, without these answers, we are unable to provide the service and support we pride ourselves on. “I read the specs, I know this is what I need” comes up often. The specs are the basic settings and capabilities of the machine and tell you rather little about its suitability for your production parameters and operation considerations. The specifications do not tell you about where to look or what to expect in terms of packaging material tolerances, operator expectations, integration with other processes, what to do when things go wrong, machine serviceability, operator expertise required, most common mistakes, how to get operator assistance, nor do they cover similar applications that have worked or failed using this equipment.
You really do not want to be in the position we describe below:
One Australian customer approached us amidst an induction sealing disaster. They had ordered an induction machine online without due diligence. The client thought it was a black and white case of you get a machine, some induction seals and operate the machine.
The client ended up suffering significant product losses, production time losses, and a loss of confidence from many of their clients. Their machine solution failed them in the following areas:
- The operation mode
- The consumables required
- Equipment options required
- Equipment Safety
After consulting with a SealerOn™ expert, they were provided with a safe machine with the correct set-up, product support, and proper consumables advice. This client was super appreciative. The equipment they purchased from us was 15 times the price of the “cheap machine” they found on some online store yet the client saved a lot of money.
While equipment or materials from “on-line stores” may look like it might get the job done, the most valuable thing you can look for from a supplier of packaging machinery and/or materials is know-how and expertise that extends to understanding your production circumstances and providing you with a “Best Value Solution”
Talk with or chat online with one of our representative and let them help you pinpoint all the due diligence details that need to be taken into consideration for your manufacturing process. Allow them to serve your needs effectively, to save you time and trouble in the long run, and to ensure you are delighted with your next investment.