Service Assistance

We hope this message finds you well and enjoying the benefits of your LabelOn™ labeling machine purchase.

As part of our ongoing commitment to providing exceptional service, we are excited to introduce our new and convenient Video Call Services.

In our ever-evolving digital world, we understand the importance of staying connected and ensuring that your equipment continue to perform at its best. That’s why we’ve introduced a hassle-free way for you to schedule preventative and/or maintenance calls with our expert technicians while you are in front of your machine.

Services We Offer:

Click on the links below to see which services best suits your needs and to book your appointment.  Remember to select “Read More” for a full description of the service.

1. LabelOn™ Free out of warranty 10 Minute remote Video call service/inspection
2. Promotional LabelOn™ fixed price remote Video Call Service/Inspection of $50.00 (Parts not included)
3. LabelOn™ $120 per hour (out of warranty) 1 hour block Video Call Service/Inspection
4. Packaging Consultant Engineer – Zoom Meeting to identify Packaging and Consumables efficiency measures

To check if your machine is under warranty, check your machine delivery date.  Most LabelOn™ machine with conveyors have a warranty that covers video call services for up to 2 years. Other benchtop and semi automatic equipment covers video call services for up to 12 months.

Why Schedule a Video Call Service?

1. Personalized Attention: Our dedicated team of technicians is ready to provide you with personalized assistance. By scheduling a video call, you get one-on-one attention tailored to your specific needs.
2. Time Efficiency: We value your time, and we know you have a busy schedule. Video Call Service allow you to address concerns and resolve issues without the need for an in-person visit, saving you valuable time.
3. Cost-Effective: No need to worry about additional costs associated with travel or transportation. A Video Call Service eliminates these expenses, making it a cost-effective solution for addressing warranty-related matters.
4. Convenience: With just a few clicks, you can choose a time that works best for you. Our user-friendly scheduling system allows you to select a date and time that fits seamlessly into your routine.
5. Preventative Maintenance:  This video service is aimed at avoiding the expensive and/or painful solution of repairing something after it has broken and dealing with subsequent chronic long term problems as a result.  A video call removes these expenses for addressing service and preventative maintenance matters.

How to Schedule Your Video Call Service:

• Navigate to Service Assistance menu, choose the best option for you and schedule a video call.

• Select from the list of services:

1. 1. LabelOn™ Free out of warranty 10 Minute remote Video call service/inspection
   2. Promotional LabelOn™ fixed price remote Video Call Service/Inspection of $50.00 (Parts not included)
   3. LabelOn™ $120 per hour (out of warranty) 1 hour block Video Call Service/Inspection
   4. Packaging Consultant Engineer – Zoom Meeting to identify Packaging and Consumables efficiency measures

Notes:  When you select the links, it takes you to the services page that tells you your time zone.  Please check that your time zone is correct as your booking is made in your time zone.

Clicking on any of the links will show you a calendar.  Select from the calendar the next available date that suits your schedule.

Under the calendar will be a brief description of the service, its duration and the cost.

By clicking the “read more” brief in the description, a more detailed explanation of the service, along with how to prepare for your call to facilitate the most efficient use of your time, will be displayed.

Under the calendar, times available on the selected date will be displayed as well as people available for the selected service and selected dates.

• Choose Your Preferred Time: Select a date and time that suits your schedule from the available slots.
• Confirm Your Appointment: Once you’ve selected your preferred time, confirm your appointment, and you’re all set!

What to Expect During Your Video Call Service:

During the call, our knowledgeable technicians will guide you through preventative maintenance or troubleshooting steps, answer any questions you may have, and provide solutions to ensure your equipment is operating optimally as soon as possible.

We believe in delivering a seamless customer experience, and our Video Call Services are designed with your convenience in mind. Elevate your customer experience today by scheduling your personalized video call and let us take care of your concerns.

Thank you for choosing LabelOn™. We look forward to assisting you and ensuring your ongoing satisfaction and the optimal performance of our products.