LabelOn™ - Senior Engineer - One Hour Block Video Call (US$240 - Best for Older Machines)
Training, Maintenance, or Out-of-Warranty Service – Second-Hand Machine
For older equipment, this premium service provides access to our Senior Engineers—experts who were directly involved in the design, specification, and pre-delivery testing of these machines. Their deep understanding of the original engineering and operational requirements ensures the most informed guidance and support for keeping legacy equipment running effectively.
Note :You may want to book consecutive blocks where you feel more than one hour is appropriate.
To streamline Training, Preventative Maintenance and Service calls it is always a good idea to document any problems or questions with videos (Narrated) and pictures which you have uploaded to your client Gallery (see instructions below).
If you do not have or have lost your access to your client gallery please email steve@adeneli.com for assistance.
Note, having a record of past issues in your gallery will make any subsequent calls more effective and can even avoid calls altogether.
Instructions on Uploading Videos to Our Online Gallery
1. When documenting a new query or issue, one or more videos of at least 30 seconds with you narrating. It is best if the video(s) start with an overall view of the machine then they pan to the area (in question) with your narration.
2. If applicable , Describe any recent changes or adjustments made around the time issue you wish to go over started presenting itself.
You can also use the QR code Below to upload your pictures and Video to our generic Service calls Gallery.
Or you can send this link to a mobile phone so that the phone can upload the media:
https://adenelipackaging.com/v/servicegalleryupload
Spare Parts
Note , having spare parts on hand can significantly increase the efficiency of a booked service related call. With spare parts on hand the possible causes of issues can be quickly narrowed down and often quickly resolved. You can request a list of recommended spare parts for your machine to be emailed to you for purchase prior to moving onto booking a service appointment.
Just to help set the expectations.
There is no guarantee we can solve or cover all the issues you wish to cover in one hour; especially on older machines purchased second hand.
We can assist on a nominally paid basis of $240 per hour to see if we can make suggestions on adjustments and or parts that may be required to help resolve the issues in question.
We are also able to collect information and discuss what to do next should we need the input of our machine manufacturers or other Engineers.
With service and set up related issues, it is a good idea to document carefully each change you have made so we can take off from where you have left off and not spend too much time covering ground you have already covered.
It is a good idea to schedule this service ongoing at least one hour every 6 months as a Preventative Maintenance Inspection on older equipment and or to help train new staff.
Prevention is far better than the cure with this equipment.
Just as we are learning it is our responsibility to take care of our own health before we get sick a similar responsibility should be considered for looking after the upkeep of your equipment.
Often we can spot parts that need attention or replacement and we can spot settings that, with correcting, will enhance machine longevity and/or performance.