LabelOn™ - Service Call - One Hour Block (US$120 or Warranty)
Maintenance or Service (Within Warranty Period)
Note :You may want to book consecutive blocks where you feel more than one hour is appropriate.
Warranty Booking Information
This service is also available for machines that are currently under warranty.
When a booking is made using a Warranty Code, the session will proceed as scheduled. If, during the session, it is identified that the issue relates to setup or configuration, operator error, power or air supply utilities, or general unfamiliarity with the machine—and not a fault with the equipment itself—the session will be billed at our standard service rate of $120 per hour or part thereof.
To help minimise these situations and ensure optimal performance of your equipment, we also offer structured training sessions for operators and maintenance staff. These sessions are designed to improve understanding, efficiency, and reliability, and we recommend scheduling training at least once every six months.
Preparing for Your Maintenance or Service Session
To help streamline maintenance and service calls, we strongly recommend documenting any issues or questions before your session by uploading narrated videos and photos to your Client Gallery. This allows our technicians to review the situation in advance and ensures your session time is used as effectively as possible.
Maintaining a history of past issues in your gallery also helps make future sessions more efficient and, in some cases, may eliminate the need for a service call altogether.
If you do not have access to your Client Gallery or have misplaced your login details, please email steve@adeneli.com for assistance.
How to Document Issues Using Videos and Photos
When recording a new issue or question, please follow the guidelines below:
Record narrated video(s)
Provide one or more videos of at least 30 seconds each.
Begin with a clear, overall view of the machine.
Slowly pan to the specific area of concern while explaining what you are seeing and experiencing.
Explain recent changes
If applicable, describe any recent changes, adjustments, or configuration updates made around the time the issue first appeared.
Clear narration and visuals significantly improve our ability to diagnose and resolve issues efficiently.
Uploading to Your Client Gallery
Inside your Client Gallery, you will find an Upload link located in the top-left corner of the screen. Use this link to upload all related videos and photos for the issue you wish to review.
Alternatively, you can also use the QR code Below to upload your pictures and Video to our generic Service calls Gallery.
Or you can send this link to a mobile phone so that the phone can upload the media:
https://adenelipackaging.com/v/servicegalleryupload
Spare Parts and Service Efficiency
Having recommended spare parts available can significantly improve the efficiency and effectiveness of a booked service session. Spare parts are often used to temporarily replace a suspected component, allowing us to confirm whether that item is the cause of the issue. This swap-out process helps narrow down possible causes and trace the problem to its actual source.
Without spare parts on hand, troubleshooting may require multiple sessions and can take days or even weeks while parts are identified, ordered, and delivered. By contrast, having suitable spare parts available can allow issues to be isolated and, in many cases, resolved during the same service session—helping you return to operation much faster.
If you wish, we can email you a list of recommended spare parts for your specific machine so they can be purchased prior to booking a service appointment.
Service Scope and Expectations
While our goal is always to be as effective as possible, there is no guarantee that all issues can be identified or resolved within a one-hour session.
Non Warranty Service sessions are provided on a time-based basis at $120 per hour or part thereof. During this time, our technician can:
Assist with troubleshooting and setup-related issues
Make recommendations for adjustments or parts that may be required
Use spare parts (where available) to help isolate suspected causes
Collect relevant information to determine appropriate next steps
If required, we can also gather technical details and discuss follow-up actions that may involve consultation with other engineers or our partner manufacturers.
To make best use of your session time—particularly for setup or configuration-related matters—we recommend carefully documenting any changes you have already made. This allows us to continue from where you left off and avoids spending time revisiting steps you have already covered.
Preventative Maintenance & Ongoing Training (Strongly Recommended)
We strongly recommend scheduling this service for at least one hour every six months as a Preventative Maintenance Inspection and/or to support training for new or existing staff.
Preventative maintenance is far more effective than reactive repair. Much like maintaining personal health, proactive care of your equipment helps identify potential issues before they lead to downtime.
During these sessions, we can often:
Identify parts that may require attention or replacement
Correct settings that affect performance, reliability, or machine longevity
Improve operator understanding and confidence
Reduce the likelihood of unplanned outages
Regular preventative maintenance and training help protect your investment and ensure your equipment continues to operate at its best.